Pricing

What your price is built from

Four things about your company: the number of states you operate in, the federal agencies your industry answers to, the number of legal entities you run, and the number of people who need a seat. Those are adjusted for how regulated your sector genuinely is — a hospital system and a warehousing company do not carry the same exposure, and pricing them identically would be a worse answer, not a fairer one.

Your written quote shows those inputs and the full calculation of your own fee, under Terms §16A, so you can reproduce any change to it yourself. The coefficients are disclosed to customers, not published on the open web.

The protections, in full

Every line below is a term we are bound to, not a policy we can quietly revise. Where a number appears here it is the number the contract carries.

• Rate lock

  12 months, running from the date the service is available to you — not from signature. A customer who signs in October and receives live interpretation in February would otherwise burn a third of the protection on a product they could not use.

• Adjustment ceiling

  Any annual adjustment is capped at the lesser of CPI or 5%. The cap is written into the Terms, so it binds us as well as you, and it is published here rather than disclosed at renewal.

• Notice

  90 days' written notice before any increase takes effect. The window protects you against increases; it never delays a reduction.

• Reductions

  If your footprint shrinks — you exit a state, close an entity, cut seats — your fee drops at the next billing cycle, with no notice period and no waiting.

• Our growth is not your cost

  When we add counties, a new level of government, or new sources, your rate does not change. That expansion is us delivering the Coverage Commitment you already bought, not a new product to sell you.

• Founding pricing

  The first 20 accounts are founding accounts, priced on the beta formula and keeping a 10% discount on the rate that would otherwise apply, for as long as the subscription runs without interruption. Account 21 onward is priced on the commercial formula. Whichever applies to you, the full calculation of your own fee is set out in writing at onboarding under Terms §16A, so you can check any figure we quote.

• Proportionality guardrail

  On commercial pricing, a fee that would exceed a set share of your estimated compliance exposure is flagged for review rather than quoted automatically. We would rather route you to something smaller than sell you something that does not pay for itself.

Why there is no pricing table on this page

Because a table would be a worse answer. A per-seat list price rewards companies with a small team and a large regulatory footprint, and punishes the reverse — and the reverse is most of the market we serve. Two companies of the same headcount in different sectors do not carry the same obligation load, and charging them the same is not simplicity, it is inaccuracy with a tidy layout.

No discovery call is needed to learn the number. Check your coverage, request access with your footprint, and a person replies in writing with your quote.

Check coverage Read the Coverage Commitment