Pricing

What your price is built from

Four things about your company: the number of states you operate in, the federal agencies your industry answers to, the number of legal entities you run, and the number of people who need a seat. Those are adjusted for how regulated your sector genuinely is — a hospital system and a warehousing company do not carry the same exposure, and pricing them identically would be a worse answer, not a fairer one.

You will see your number during onboarding, computed in front of you, with the inputs shown — not after three sales calls. The full method, including the coefficients, is disclosed to you as a customer under Terms §16A, so you can reproduce any change to your own fee yourself. We do not publish the coefficients to the open web.

The protections, in full

Every line below is a term we are bound to, not a policy we can quietly revise. Where a number appears here it is the number the contract carries.

• Rate lock

  12 months, running from the date the service is available to you — not from signature. A customer who signs in October and receives live interpretation in February would otherwise burn a third of the protection on a product they could not use.

• Adjustment ceiling

  Any annual adjustment is capped at the lesser of CPI or 5%. This ceiling was previously far higher and was never disclosed before signature. It was corrected, published, and written into the Terms.

• Notice

  90 days' written notice before any increase takes effect. The window protects you against increases; it never delays a reduction.

• Reductions

  If your footprint shrinks — you exit a state, close an entity, cut seats — your fee drops at the next billing cycle, with no notice period and no waiting.

• Our growth is not your cost

  When we add counties, a new level of government, or new sources, your rate does not change. That expansion is us delivering the Coverage Commitment you already bought, not a new product to sell you.

• Founding members

  A permanent 10% discount against commercial list, for as long as the account is continuously held.

• Proportionality guardrail

  If the fee would exceed a set share of your estimated compliance exposure, the engine says so rather than quoting it. We would rather route you to something smaller than sell you something that does not pay for itself.

Why there is no pricing table on this page

Because a table would be a worse answer. A per-seat list price rewards companies with a small team and a large regulatory footprint, and punishes the reverse — and the reverse is most of the market we serve. Two companies of the same headcount in different sectors do not carry the same obligation load, and charging them the same is not simplicity, it is inaccuracy with a tidy layout.

What we will not do is make you sit through a discovery call to learn the number. Tell us the footprint and the engine returns it.

See your number